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If a DROP returns no contact information, am I charged credits?

Yes—a DROP consumes credits regardless of whether contact information is returned.

Running a DROP triggers the skip trace and proprietary data report, and that processing is what the credits cover, so the charge reflects the work performed rather than the outcome.

Not the results you expected? If a DROP doesn't return the results you expected, reach out to our customer support team at support@pargoai.com—they're happy to take a look.

Still stuck? Use the Get Support form in the app or the customer portal, chat with ParGo Pal on pargoai.com, or email support@pargoai.com.