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I can't log in even though my subscription is current. What should I do?

Work through these steps in order:

  1. Clear your browser cache - see 'Clearing your Cache' in the Knowledge Hub - and try again in a fresh window.
  2. Try a different browser - if that does not work, try a different browser to rule out an extension or stored session.
  3. Contact support - if you still cannot get in, email support@pargoai.com with the address on the account and any error message shown, and the team can check the account state directly.

Still stuck? Use the Get Support form in the app or the customer portal, chat with ParGo Pal on pargoai.com, or email support@pargoai.com.