How do I get help or submit feedback?
Use the Support & Feedback Form to report a bug, get help with your account or share an idea. It sends your request straight to the ParGo AI support team.
Open the Support & Feedback Form →
Which ticket category should I choose?
| Ticket category | Use it for |
|---|---|
| Bugs/Issues | Something isn’t working as expected, such as a user interface, data or AI chat issue |
| Admin/Account Issues | Password or login problems, skip trace or export credits, onboarding and training, or billing |
| Feedback/enhancement | Ideas and feature requests for the interface, data, AI chat, mapping and geography, or skip tracing |
| Other | Anything that doesn’t fit the categories above |
What to include: your name, the email address on your ParGo AI account, a ticket category and a short description in Additional Details. You can attach a screenshot too.
Reporting a bug? Tell us what you searched for, what you expected, what you got and the APN or address involved. The form also asks for your device, operating system and browser. These details help the team reproduce the problem quickly.
Still stuck? Use the Get Support form in the app or the customer portal, chat with ParGo Pal on pargoai.com, or email support@pargoai.com.